What happens if I lose a bin?

We hope that never happens. If it were to happen, however, we’ll have to charge you for the lost item(s). Sorry.
How big are the bins?

Our bins come in two (2) sizes. Every package comes with a balanced mix of medium and large bins so you can properly distribute the weight of your items and not break your (or your mover’s) back. Our Medium Bins measure 19.8”x 13.8” x11.3“ and are great for books and smaller, denser items that can get heavy when packed together. Use bubble wrap, towels and/or t-shirts to fill up any extra space and act as a buffer for your more fragile items. The Large Bins measure 26”x19”x 14” and are great for larger, lightweight items that fill up space quickly. Be sure to check the bin weight frequently because they get heavy fast.
Are the bins clean?

Yes. All of our bins are thoroughly cleaned and sanitized before they are delivered to you.
How long do I keep the bins?

The standard rental period included on all of our packages and products is two (2) weeks. However, if you need extra time for your move, we offer the option to keep the bins longer. Finished unpacking early and don’t need the full two-week rental? No problem, just send us an email to schedule an earlier pick up date.
Is there a delivery or pick-up fee?

No, we offer FREE delivery and pick up in Great Falls and within a 45 mile range from the city. Please email us to find out the fees for deliveries outside our service area.
Do I need to be there when you deliver and pick up?

Yes, you need to be at your location when we drop off and pick up the bins. We will have you sign a confirmation that you received the bins. The person signing must be an adult.
What is your service area?

Our service area is currently the Great Falls, Helena, and Bozeman areas Please email us to find out the fees for deliveries outside our service area.
Can I reschedule my pick-up?

Yes. If you would like to have your bins picked up earlier or later, please, shoot us an email to schedule a new pick-up date. Please take into consideration that the standard rental period is two (2) weeks so any pick-ups scheduled after the initial rental period may incur an additional charge at the weekly rate. Please send us an email ASAP to reserve a new date and time slot. Our slots fill up quickly so we cannot guarantee any last-minute changes.
Will you bring the bins up to my apartment?

Free ground floor and elevator delivery/pick up is included in every package We will not deliver up the stairs to an apartment.
Do I need tape?

Nope. Westport Bins have attached, interlocking, flip-pack lids that seal without any tape. For added security, we also provide free zip ties to quickly secure the lids of every bin.
Can I choose my delivery and pick-up times?

Yes. We deliver and pick up six (6) days a week with four (4) time slots to choose from each day. Your default pick-up date will be exactly 2 weeks from your date of delivery– you get to choose your pick-up time slot during the order process. If you’re unpacked and would like us to pick up the bins early, please shoot us an email to schedule a new pick-up date and time slot.
When do I pay?

Payment is online by credit/debit card at the time of ordering.
What forms of payment do you accept?

We very happily accept We do not accept cash, checks or money orders at this time. Sorry.
Is there a cancellation fee?

No. However, we would really appreciate it if you send us an email ASAP so we don’t make the trip out to your location. Thanks.
Can I reschedule my delivery?

Yes. Please send us an email ASAP to reserve a new date and time slot. Our slots fill up quickly so we cannot guarantee any last-minute changes. However, we understand that life happens and we will always try our very best to accommodate
Are you a moving company?

No, but send us an email and we’ll recommend a few we really like.

Frequently Asked Questions